Google NewsSoftBank Corp to help call center workers by 'softening' angry customer calls with AI  Japan TodayGleen AI Transforms Customer Service at Puffy, Resolves 63% Inquiries  MartechcubeAmazon axes more than 100 customer service managers  FortuneHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunchMicrosoft Copilot for Sales and Copilot for Service are now generally available  MicrosoftTIAA modernizes the customer journey with AI  CIORevolutionizing customer support with GenAI models built for CX -  FoundeverJobs, jobs, jobs at American Family Insurance - Licensed Customer Service Representative  washingtoncountyinsider.com


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